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Process Automation
Process automation involves the use of technology, software, and systems to streamline and execute repetitive tasks and workflows without human intervention. It aims to enhance efficiency, reduce errors, and optimise resource utilisation by automating manual processes.
Process automation can be achieved through the use of robotic process automation (RPA) as well as artificial intelligence.
Why does your business need process automation
By automating routine and rule-based activities, your business can achieve cost savings, faster task execution, improved accuracy, and greater scalability, ultimately allowing employees to focus on higher-value, strategic initiatives and creative problem-solving, while ensuring consistent and standardised operations.
Application areas for process automation
There are various use cases for process automation including:
- Data entry: Data entry tasks are often manual, time-consuming, and prone to error. Using RPA, these tasks can be automated. Use cases include inputting information of customers, suppliers, and employees information into databases; or updating existing records.
- Information routing: The move to digital platforms has unleashed a plethora of business applications that are used by employees on a daily basis. Often these applications are developed by separate vendors and may not always be integrated. This results in employees having to spend time performing lookups between systems or transferring data between systems. This can be quite an inefficient process and can also lead to errors. RPA can automate these processes, routing information between systems that are not integrated. Use cases include the routing of information between customer relationship management (CRM) systems and billing systems, or performing lookups of customer transactions in billing systems when using customer service systems.
- Communication: Communication with customers is typically manual and often requires the sharing of customer specific information. Without proper guardrails, the wrong customer information can be exposed leading to negative consequences. Using RPA, you can automate communication processes, ensuring a standard and quality tested method of retrieving and sharing information with customers.